privacy-policy

Privacy Policy

1. Introduction

Thank you for choosing Computer Operator Loksewa Prep. Your privacy is paramount to us, and we are dedicated to safeguarding your personal information. This Privacy Policy outlines how we collect, utilize, and protect your data when you use our mobile application (“the App”). By accessing or using the App, you consent to the terms of this Privacy Policy. If you do not agree with these terms, please discontinue your use of the App.

2. Information We Collect

We collect various types of information to provide and enhance your experience with the App.

a. Information You Provide Directly

When you sign in to the App using your Gmail account, we collect specific data points from your Google Account:

Your Google Account Display Name: Used as your username within the App.
Your Gmail Address: Used for creating a unique user identifier (UID) and for account management. This information is essential for creating your unique user profile, tracking your quiz progress, and displaying your name on the leaderboard.

b. Performance and Usage Data

To help you track your progress and improve the App, we also collect:

Quiz Scores and Performance Data: Detailed records of your quiz attempts and results.
Topic-wise Progress: Your performance and completion status across different topics.
Leaderboard Rankings: Your position relative to other users.
App Usage Patterns (Analytics Data): Non-personally identifiable information about how you interact with the App. This includes data such as features used, time spent on certain screens, and general navigation paths. This data is primarily used in an aggregated and anonymized form.

c. Voice Data (Speech-to-Text)

If the App utilizes speech-to-text functionality, we may collect and process your voice input. This data is used solely to convert your speech into text for app features (e.g., voice search, voice commands).

Processing: Voice data is processed on-device or sent to a secure third-party service (e.g., Google’s speech recognition API) for transcription.
Retention: Voice data is typically processed in real-time and is not stored by us after transcription, unless explicitly required for a specific feature you enable (e.g., saving voice notes), in which case you will be notified. Your voice data is not used for profiling, advertising, or shared with other third parties beyond the necessary transcription service.

d. Permissions

The App may request certain permissions on your device to enable its full functionality. These may include:

Microphone: Required for speech-to-text functionality.
Internet/Network Access: Required for app functionality, data synchronization, and displaying advertisements.
Storage: May be requested for features like saving app data, downloading content, or exporting quiz results (e.g., as CSV).
Notifications: For local notifications related to quizzes or app updates. You can manage these permissions through your device’s settings.

e. Locally Stored Data

📁 To provide a smoother and more personalized user experience, the application may store certain data locally on your device. This local storage helps the app function efficiently, especially in offline scenarios. The types of data that may be stored locally include, but are not limited to:

Application settings and user preferences
Temporary data to support offline access
Cached quiz content and progress tracking
Securely stored user credentials or session tokens (where applicable) Please note that this locally stored data remains on your device and is not transmitted to any external servers unless such transmission is explicitly required for certain features (e.g., cloud synchronization or backup), and only if you choose to enable those features.

3. Purpose of Data Collection

We collect and process your information exclusively for the following purposes:

To enable and track your learning progress within the App.
To display your quiz performance and leaderboard position.
To continuously improve the App’s functionality, user experience, and content.
To analyze app usage for operational efficiency and to identify areas for enhancement.
To display relevant advertisements within the App.
To provide speech-to-text functionality (if utilized).
To facilitate user feedback and in-app reviews. We do not use your data for any purposes beyond those explicitly stated in this policy.

We are committed to protecting your privacy. We do not sell, trade, or otherwise transfer your personal data to any third parties, except as described below for providing our services and displaying advertisements.

Your information is securely stored using reputable, industry-leading platforms:

Google Firebase: This includes Firebase Authentication for secure user sign-in and Cloud Firestore for storing user profiles, quiz results, and other application data.
Google Analytics: If utilized, Google Analytics may process certain app usage data to help us understand user behavior, device types, and geographical distribution to improve app performance and reliability. This data processing is subject to Google’s Privacy Policy.
Speech Recognition Services: If speech-to-text is used, your voice data may be sent to third-party speech recognition services (e.g., Google’s) for transcription. This data is processed securely and typically not stored by these services beyond the immediate transcription. We ensure that any third-party services we use adhere to high standards of data security and privacy.

The App may include features that allow you to share content (e.g., quiz results, scores) with others via third-party platforms (e.g., social media, messaging apps). When you choose to use these sharing features, the data shared is subject to the privacy policies and terms of service of those third-party platforms. We do not control how these platforms collect, use, or share your data.

Third-Party Content and Webviews

Our App may display content from third-party websites or services, or use webview components to display web content. These third parties may have their own privacy policies regarding the collection and use of information. We encourage you to review their respective privacy policies.

5. Advertising

Our App displays advertisements. To support the provision of our services, we use third-party advertising networks, specifically Google AdMob, to serve ads within the App. These advertising partners may collect and use certain data, including device identifiers (such as your device’s advertising ID), IP address, and information about your app usage patterns, to provide you with more relevant advertisements. This data may be used to deliver personalized ads or to measure the effectiveness of advertising campaigns. The collection and use of your data by Google AdMob are governed by Google’s Privacy Policy for Ads. We encourage you to review their policy for more details on their data practices. You can often control personalized advertising through your device settings (e.g., by resetting your advertising ID or limiting ad tracking).

6. Your Data Rights

You have control over your information:

Withdrawal of Consent: You may cease using the App at any time if you do not agree with this Privacy Policy.
Account Deletion: You have the right to request the deletion of your account and associated personal data. To initiate an account deletion, please contact us at nabrajkandel14@gmail.com. Upon receiving your request, we will endeavor to delete your data within a reasonable timeframe, subject to any legal obligations to retain certain information.
Effect of Sign-Out/Deletion: Signing out of the App will immediately stop the tracking of your personal progress, saving of new data, and your participation in the leaderboard. Account deletion will permanently remove your stored data from our systems.

7. Data Security

We use robust security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. Our systems follow industry best practices and employ secure methods for both data transmission and local storage, including encryption for sensitive data. While we are committed to protecting your data, please note that no method of transmission or storage is entirely secure. As such, we cannot guarantee absolute security, but we continuously work to enhance our security practices.

8. Children’s Privacy

Our App is not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we become aware that we have inadvertently collected personal data from a child under 13, we will take immediate steps to delete such information from our records.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy within the App or by sending a notification via email, if appropriate. Your continued use of the App after any modifications to this Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

10. Contact Us

If you have any questions, feedback, or concerns regarding this Privacy Policy or our data practices, please contact us:

By email: nabrajkandel14@gmail.com

11. Disclaimer

📢 This application has been independently developed by Nabraj Kandel and is not affiliated, endorsed, or authorized by any government agency or the Public Service Commission (PSC) of Nepal. 📚 All study materials and content provided within the app are solely for educational and informational purposes. 📖 Users are advised to visit the official PSC website 🌐 [https://psc.gov.np] / (https://psc.gov.np) for the most accurate and up-to-date information regarding official exams and announcements. ✅

© 2025 Nabraj Kandel. All rights reserved. Disclaimer: This Privacy Policy is provided for informational purposes only and does not constitute legal advice. It is recommended to consult with a legal professional to ensure full compliance with all applicable laws and regulations.